How we plan

We begin with our itinerary planning service. You share your trip brief, and we plan a framework shaped around how you like to travel, with airfare quotes, suggestions and travel logistics. The fee varies with the destination, length and complexity of the trip.

From there, your advisor looks after the whole journey, from flights and transfers to accommodation, sightseeing, event tickets and signature experiences. We provide quotes to suit your budget and style, and we prefer to plan the complete itinerary rather than book bits and pieces. It means fewer gaps and errors, and a journey that flows from start to finish. Once the planning fee is paid, there are generally no additional booking charges for accommodation, cruises, rail packages, car hire or sightseeing.*

Everything you need is in one app. All international reservations are loaded into our Axus Travel App. With one tap you can see hotel check-out times, departure gates, tour meeting points and live updates when you’re connected. Once downloaded, your itinerary is also available offline.

*Airfares, merchant fees and any cancellation or amendment charges are excluded, as per individual invoices and bookings.

How we add value

Thanks to our partnership with Frontier Travel, our clients have access to Virtuoso’s suite of amenities and benefits.

Virtuoso is an invitation-only network of luxury hotels, cruise lines, local operators and unique tour companies, and we have built strong relationships with partners around the world. That means a local at our disposal, and yours, almost anywhere. Think guides who know their city like the back of their hand, food bloggers who spend their days researching and tasting, and artisans who open their studios for us.

Benefits can include room upgrades, daily breakfast, spa treatments, food and beverage credits, exclusive shore excursions, shipboard credits, bonus hotel nights and limousine transfers.

We also have preferred rates with extra amenities at many of the world’s best hotel groups, including Belmond, Hyatt, Shangri-La, Small Luxury Hotels, Langham, Leading Hotels of the World, Accor, Hilton, Design Hotels Collective, Preferred Hotels Resorts, Marriott, Dorchester and more.

How we travel

Responsible travel is part of how we plan every journey. Whether you’re exploring the fjords of Norway or the Great Barrier Reef, we strive to make our impact on these special places as positive as the journeys we create.

Our approach rests on three pillars of responsible tourism, Culture, Economy and Planet. They guide how we plan your itinerary, from eco-conscious hotels and locally owned businesses to slow travel, so your journey respects and supports the people and places you visit. As a Sustainable Tourism Accredited Business, we are proud to hold ourselves to that standard.